Many growing businesses have an "IT person" who was never actually hired to do IT — an office manager, an ops lead, the employee who "knows computers." It works, until it doesn't.
When your accidental IT person is overwhelmed, your whole business feels it. This session shows you how to fix that.
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At first, it works. Then the business grows — and suddenly that person is handling everything on top of their real job:
That is when the model starts to break. IT problems are not just technical problems — they waste time, frustrate employees, slow down service, create security risk, and pull good people away from the work they were actually hired to do.
You don't need to over-hire, and you don't need a bloated IT department. You need a scalable support model that gives your business the right help at the right time.